A person on the other end.
Not a help article.
Hosting, mail, and the website sit with one team. When something breaks, you talk to the people who actually run it.
You call us
Mail that will not send, a form that died, a plugin update that scared you — we take it from there.
Business-day replies
Basic plans get a human on business days. Higher tiers move you up the queue.
Same people as hosting
No separate “support vendor”. The team that configured the box is the team that fixes it.
Support sits on the hosting
We do not sell empty “helpdesk hours”. The tier follows the website or mailbox you already pay for — so the people who host it are the people you reach.
Included
Basic
Everyday help with hosting, email, and small website questions. A person answers — not a ticket robot.
- Setup of mailboxes and DNS
- Help when something stops working
- Replies on business days
- Included with Starter and Professional hosting
Business hosting
Medium
Closer watch for shops and growing sites that cannot wait until “whenever”.
- Everything in Basic
- Faster response on business days
- Help with plugins, forms, and mail delivery
- Included with Business website hosting
Premium & Enterprise
Priority
You go to the front of the queue. Same team that hosts the site, not a call centre.
- Everything in Medium
- Priority incident handling
- Named contact on higher plans
- Included with Premium and Enterprise hosting
Need a tighter SLA or after-hours cover? We quote that separately — it is not hidden in a cheaper plan.
Tell us what you run
Website, shop, mail, or an internal tool — the calculator routes the right support level into your estimate.